FAQ - Frequently Ask Questions
Here you will find the answers of frequently asked questions.
Notes about the provider of this jewellery shop:
Why should I register as a customer?
Shipments to Switzerland
Notes regarding updates and the display of product data
Printed catalogs?
Delivery against invoice
Stock, delivery times
Dispatch costs
Engravings
Information about our current scale of rebates and the prices shown.
Our Bank accounts
Our account at PayPal and Moneybookers
Complaints
Right of withdrawal, repayment
Copyright
Retention of title
References to other pages (Links)
Notes about the provider of this jewellery shop:
Bijou-S
Silke Hüpping, Kolpingstr. 19, D-37696 Marienmünster
Tel.: +49 (0)5276 986095 Fax: +49 (0)5276 986097
E-Mail: info@silkes-schmuckland.com, USt.-ID: DE225374930
Why should I register as a customer?
You may also browse the shop and order without registration.Benefits as a registered customer:
- You benefit from a custom scale of discount and will therefore enjoy additional discounts for your purchases
- registered customers will enjoy a "watch-list".
Shipments to Switzerland
Silkes Schmuckland is an officially registered jewellery retailer in Switzerland with its own mark of responsibility (VM9938), registered with the Zentralamt für Edelmetallkontrolle in Bern. Real jewellery is stamped according to its composition and also bears the symbol of the mark of responsibility.Notes regarding updates and the display of product data
All items presented in the shop are also in stock. To ensure our jewellery assortment is always up-to-date,our shop is updated daily Monday through Friday. Sometimes even multiple times throughout the day.
How the updates benefit you as our customer: You can see, nearly in real-time, which new items have
been added to our jewellery stock.
Printed catalogs?
We do not work with printed catalogs. In the Internet we update our products faster and more inexpensive.Daily/weekly you can see, which new items have been added to our jewellery stock.
Delivery against invoice
Please understand that we can only offer delivery against invoice for existing customers. We offer our new customers delivery with payment in advance or cash on delivery (only in Germany).Stock, delivery times
All items presented in the shop are also in stock. The shop is always up-to-date and your orderwill be despatched on the next workday (on receipt of your payment).
We despatch by Federal Post/DHL and GLS (German Logistig Systems).
Dispatch costs
Please you look into our detailed list under dispatch notesEngravings
Unfortunately we do not offer this service. Each of our jewels can be engraved with a juwelier.Information about our current scale of rebates and the prices shown.
We offer an interesting scale of rebates for registered customers. You will find this scale on the welcoming page(after logging in) as well as on the page "Overview" in the shop.
Further information about prices shown can be found here...
Our Bank accounts
A bank account is present in the following countries:Germany
France
Switzerland
Norway
Denmark
Sweden
Our account at PayPal and Moneybookers
PayPal: info@silkes-schmuckland.comMoneybookers: info@silkes-schmuckland.com
Complaints
During the final inspection of all articles we do our utmost to ensure that only articles free from defects aredespatched. Nevertheless, there are complaints from time to time. Should you once not be satisfied with our
articles or should there be faulty pieces of jewellery, please do not hesitate to immediately return the claimed
articles to us. There is an implied warranty of 24 months on our products with regards to any manufacturing defects.
Right of withdrawal, repayment
Please look here in our Terms & Conditions.Copyright
All pictures, logos and texts, in German, English, Swedish and French, are protected by copyright andmay not be used without our written permission.
We will immediately take legal steps if our texts and pictures are used or copied without our express,
written permission.
Retention of title
The delivered goods remain our property until they are fully paid for.The customer is obliged to inform us about any changes in his place of residence or, respectively,
of business if due amounts are still outstanding for delivered goods or if the goods have not yet been delivered.
References to other pages (Links)
The author distances himself, herewith, from all contents of linked pages. This declaration applies for alllinks used on the website and for all contents of the pages to which links, banners or logos lead.
